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Shipping

All orders placed before 1:00 pm (AEST) on regular business days will be shipped on the same day, unless otherwise informed. (If we can beat the mail/shipping deadlines for the day, we TRY to process ALL orders on the day they are placed... regardless of the time!) All orders placed on holidays and on weekends will be shipped the first following business day.

Order Confirmation

aupostYou will receive confirmation of your order immediately via email. We will also email you confirmation of shipping date and your tracking number once your order is processed. All parcels can be tracked on Australia Post's Website with the exception of any order valued under $30.00.

If you are unsure about anything we are always here to answer any questions you may have Phone: (03) 59988336

Postage and Handling Prices Australia

Prices are costed out on weight, size and distance. These parcels will be posted via Parcel Post including a Tracking number with the exception of orders valued under $30.00.

Delivery Rates

Delivery Rates are calculated within our shopping cart

Express Post (next day) Australia

You have a choice to select Express Post Service at Check-Out within our Shopping Cart. Please consider during Covid Australia Post is not guaranteeing next day delivery, however, claim it's quicker than Standard Post!

Signature on Delivery Australia

We post all parcels as "Authority to leave can be requested by receiver" which means your parcel is not safe dropped, you can change this yourself at Australia Post's tracking link.

International Shipping

We are currently only shipping to NZ

Orders are shipped via Standard International from Australia, including Tracking. From the shipping date your parcel should arrive at your ship-to address within 6 to 10 business days, depending on destination and delivery choice.

Shipping prices are calculated within the Shopping Cart and can be clearly seen before deciding to purchase your product plus an option to upgrade to EMS.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient. Overseas shipping costs are not refundable in the event the goods are returned for any reason.

Returns Refunds Exchanges

  1. Tell us how you want to handle the return
  2. Let us know why you are returning the item (for example: wrong size, wrong item, didn't like colour, damaged in transit, etc.). In your e-mail, please include your home address, your Order Reference # and/or Invoice number.

If you have any questions about your return, please Email or phone us on +61 (03) 5998 8336.

If the item is not the correct size or does not meet the needs of your application, we will either exchange your product or refund the cost of your item.

Unclaimed Parcels

If a parcel is unclaimed and returned to us, we will give you the option to either resend your parcel (the shipping fee will be recharged), receive a refund or store credit. In the event that a refund is chosen, a processing fee of $9.00 may be charged. Freight costs will not be refunded.

Requesting an Exchange

Australia

If you request a size exchange, it is your responsibility to pay the postage back to us, we may pay shipping charges for the item we exchange / ship back to you (ONCE ONLY within Australia only)

Internalional

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received. If you need a different size or colour of an item, you will need to place a new order.

Ship your return to us:
Insure/Register your package and mail to:
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978 Australia

If the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.

Our Guarantee

Silver Eagle Outfitters offers a 30-day satisfaction guarantee on each item we sell with the exception of any items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.

Guarantee 

DOES NOT COVER: accidental damage, improper care, laundering, negligence, animal attack, normal wear and tear i.e. quilting may show signs of use which does not affect the overall cooling performance of the garment, nor does it cover the activation bag your cooling product came with.